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About Us

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Our History

Residential Plumbing in Naperville, IL is family-run company since 2002. Owner Ken Fenzil has over 30 years of industry experience!

A native of Philadelphia, PA, Ken has lived in Chicago’s western suburbs for more than 30 years. After graduating from Downers Grove South High School, he went into the plumbing field. He worked for two large plumbing companies, gaining a total of 20 years experience. After that, he launched Residential Plumbing.

Ken, his wife Lauren, and their two boys, Eric and Ben, live in the Naperville, IL area, and are involved with numerous school and community activities.
Residential Plumbing is a member of Naperville’s Shop Indie program, the Better Business Bureau and Angie’s List and Thumbtack.com.

RP Service Guarantee

We want you to be 100% satisfied with our workmanship. When you contact Residential Plumbing for service, repair or installation, you are assured of our professional attention to QUALITY SERVICE.

Our A+ Better Business Bureau Rating along with reviews from some of the thousands of clients we have done work for, will ensure you that your project will be done correctly, in a timely manner and with respect to you and your property.

  • Bathroom Plumbing
  • Kitchen Plumbing
  • Clogged Drains
  • Remodeling
  • Faucets
  • Sump Pumps
  • Water Heaters
  • Gas Lines
  • Sewer Systems
  • Winterizing/De-winterizing

Our Code of Ethics

  • We treat each client and their home with RESPECT.
  • We strive to EXCEED our client's expectations.
  • We KEEP APPOINTMENTS and schedules.
  • We are HONEST with our clients.
  • We hire only SKILLED TECHNICIANS who will respect your home & property.
  • We stand behind our warranties and we GUARANTEE our work.
  • There are NO HIDDEN FEES and we can provide our clients with verbal or written quotes before work begins.

What Sets Us Apart

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2 hour window

Busy Schedule? We understand, it is our promise to arrive within a scheduled 2 hour time period.
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Industry Experience

With over 30 years of industry experience, Residential Plumbing has the the know-how to repair any and all of your plumbing issues!
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Honest Appraisals

We are always clear and upfront about our prices. Written or verbal quotes are always provided upon request. No unpleasant surprises!
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Clean Workspace

Our technicians will will always leave your home as clean as it was when we found it! No excess clean-up for you or your family!

OUR BUSINESS POLICIES

We want our customers to know our business policies up-front, and what to expect from our service technicians.

  • We send a technician to visit the location you are requesting service.
  • The technician will give verbal options and pricing of services we can perform for your approval prior to starting work on site.
  • Since we incur costs sending someone to your home, there is a minimum service call charge to you if a task is not performed at that visit for any reason.
  • Performing tasks prices are higher than our minimum charge to you.
  • When a task is performed at that visit, we only charge you prices you pre-approved and authorized.
  • Payment is due at the time of the service call visit. We take Checks, Cash, and with an additional 3% fee – Credit cards (MC, Visa, Discover).

Awards & Memberships